Our team needs 1-2 business days to pack and ship your full order. For larger items, we ask that you allow 3-4 business days. Orders placed after 1:00 pm EST on Friday — or over the weekend — will ship on the next business day.
Frequently Asked Questions
Is local pick up available?
Absolutely. If you prefer to pick up your item in person rather than have it shipped you can choose this option at checkout.Often pick up can be arranged for the same day if required.
Do you offer any guarantee?
Ontario Surplus provides a 30 day guarantee against deficiency or misrepresentation all products sold except products listed "as is". While manufacturer's warranties may apply on purchases made on our website , they are at the sole discretion of the manufacturer.
Why am I not able to get a shipping rate for an item?
- If calculated shipping is currently not available for an item you are interested in purchasing please contact us using the "Chat With Us" button , send us an email or call us at 519-670-7284 to place an order
What happens if I purchase an item and want to return it?
- Please see our return policy here.